TOWN TALK Gold Polishing Cloth

Delivery & Returns Policy

Delivery

Offe Jewellers offers complimentary delivery on all online orders over $150. Orders under $150 will incur a flat delivery fee of $15.

Once your order has been dispatched, please allow 2–7 business days for delivery, depending on your location.

Delivery timeframes are estimates only and may vary due to courier delays or circumstances outside of Offe Jewellers’ control.

Lost or Delayed Parcels

Once an order has been dispatched, delivery is handled by our nominated courier service. If your parcel has not arrived within the expected timeframe, please contact Offe Jewellers so we can assist in lodging an investigation with the courier.

Offe Jewellers is not responsible for delays caused by courier services, incorrect delivery information provided by the customer, or circumstances outside of our control.

Returns & Refunds

Offe Jewellers complies with Australian Consumer Law.

You are entitled to a repair, replacement, store credit, or refund where an item:

• is faulty or defective

• is not as described

• is significantly different from a sample shown

• does not perform as expected

Where a product has a major fault, you may choose a refund or replacement. For minor faults, Offe Jewellers may elect to repair the item within a reasonable timeframe.

Change of Mind Exchanges

If you change your mind, Offe Jewellers may offer an exchange or store credit, provided that:

• the item is returned within 14 days of purchase

• the item is in original, unworn condition

• the item includes all original packaging, tags, and proof of purchase

For hygiene reasons, earrings may not be exchanged unless faulty.

Exclusions

Change of mind exchanges are not available for:

• special orders

• custom made jewellery

• resized rings

• items that show signs of wear or damage

Return Shipping

Customers are responsible for return shipping costs for change-of-mind exchanges. Offe Jewellers recommends using a tracked and insured postage service, as we cannot accept responsibility for items lost in transit during return.

Where a return is required due to a fault or error on the part of Offe Jewellers, reasonable return shipping costs will be reimbursed.

Condition of Returned Items:

Items returned for exchange or store credit must be in original, unworn condition and must not show any signs of wear, damage, alteration, or use.

Offe Jewellers reserves the right to refuse an exchange or return if the item has been worn, resized, modified, or is not returned in its original condition, including packaging and tags.

Items showing signs of wear, scratches, damage, or alteration will not be accepted for change-of-mind returns.

We deliver all orders within Australia via Australia Post express or parcel post service. All deliveries will require a signature. When you spend $100 or more at Offe Jewellers we will ship your order for FREE! When your order is less than $100 you can select the parcel post option ($10), or the express post option ($15).

We do not ship orders over $5000. These purchases are available for collection in-store only. Simply show your on-line receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID.

We do our best to dispatch orders within 24 hours, however on occasion this is not possible due to items being out of stock. If the item cannot be re-ordered, you will be given a refund. If the item can be re-ordered your order will be placed on backorder, you will be contacted via email with details of your backorder item. You can choose whether to accept the new delivery date of your item or if this doesn’t suit you, you can elect to receive a full refund.

Damage or loss in transit can occasionally happen. If it does, we will take responsibility for it. Please call us Mon-Fri on (08 8532 2203) to organise the return of damaged goods or to report that a parcel has not arrived.

We currently deliver to addresses in Australia only.

Changed your mind? How to return for refund or exchange:

At Offe Jewellers it is our mission to help you find the best product to fit your needs. Whether you have bought on-line or in one of our stores. We know that sometimes it can take a couple of tries to find the perfect piece. Therefore, we are more than happy to accept returns if you change your mind (even on sale product) and you can try again and exchange for something else. For on-line purchases only we can offer a refund. 

If you intend to return your item, please let us know within 14 days of purchase. If you are exchanging the item with another, please let us know your new selection so we can make sure it is in stock and hold it for you if necessary.

Returns can be handled in-store at any one of our three locations, or addressed to:

Offe Jewellers

PO Box 745

Stirling, South Australia, 5152

If returning an item in person in-store, please ensure that you bring along your on-line receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID.

When returning an item, we obviously require that the item is unworn, with the original pricing tickets still attached and in the original packaging. You will need to include in the parcel a copy of the email receipt that you would have received when the item was first purchased.

If an item is faulty:

We take great pride in our product and sincerely hope you never receive a faulty product from us. All of our items are covered by a minimum 12 month guarantee. If you suspect that your purchase is faulty, please contact us by email admin@offejewellers.com.au or phone (08 8532 2203) to discuss how you can return the item for inspection.

Returns for suspected faulty product can be handled in-store at any one of our three locations, or addressed to:

Offe Jewellers

PO Box 745

Stirling, South Australia, 5152

Please ensure your return parcel is securely packaged and both the sender’s and delivery address is clearly displayed on the outside of the parcel. To avoid delivery issues, we encourage you send your returns back by registered post or with a service that is signed for.

Once we have evaluated the item, we will contact you with the reason for the fault and let you know how we will remedy the issue under warranty. Remedy can include repair, replacement or refund at our discretion. If your piece is deemed faulty we will also refund you the shipping costs associated with returning the item to us.

However, if we determine that the circumstances for fault were related to mis-use, general wear and tear, and or environmental factors, we will advise that there are no grounds to claim under warranty and will offer you a quote to have the item repaired or replaced.

Irrespective of the severity of the fault or defect, we guarantee that we will comply with the Consumer Guarantees Act.

Offe Jewellery uses the Shopify platform and payment services which are automatically PCI compliant by default. When you shop with Offe Jewellers you can rest easy knowing that Shopify have invested significant time and money to obtain a Level 1 PCI certification and that the certification covers the store, shopping cart and web hosting.

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

If you have further questions regarding how Shopify stores and protects your data please visit https://www.shopify.com.au/security

Offe Jewellers is dedicated to keeping your details confidential and any information we have about you is kept strictly private. This information may have been collected in one of our stores or on our website and is only used to identify your orders, provide you with our newsletters and offers (if you have subscribed, you can unsubscribe at any time), and to personalise your shopping experience with us. We guarantee that we will not sell or swap any of your personal details with anyone.

The below privacy statement goes into more detail if you would like to explore our policy further. We are also more than happy for you to reach out with any questions or concerns via email admin@offejewellers.com.auor by phoning (08) 8532 2203.

PRIVACY STATEMENT

INTRODUCTION

This Privacy Statement explains in general terms how Offe Jewellers (“RETAILER”) collects, holds, uses and discloses your personal information under the Australian Privacy Principles.

We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on our website. We may also issue specific privacy collection notices from time-to-time relating to specific products or services.

INFORMATION WE COLLECT

The types of personal information we collect depend on our relationship with the individual, the circumstances of collection and the type of service requested from us. Personal information may include:

name, gender, date of birth, contact details, address, passport details, image and answer to a security question (for example, mother's maiden name); payment details (such as credit/debit card number and expiry date) provided in connection with the payment of products.

HOW WE COLLECT INFORMATION

We may collect personal information when an individual uses our services or purchases goods through us, registers to receive our newsletters or other communications, visits our website, completes a survey or otherwise interacts with us. As well as collecting information directly from the individual, there may be occasions when we collect information from a third party.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

provide and administer our goods and services, including verifying your identify; contacting you about your orders, freight and other arrangements, processing payments, and managing your interaction with our suppliers; provide and operate our competitions, promotions and events; distribute our newsletters and other communications, either ourselves or with the assistance of third party services providers; and conduct marketing activities.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to our related companies and businesses and will only share that information for the purposes to which you have agreed.

We may also disclose personal information to our suppliers and third parties that perform other services for us, in connection with the sale and provision of all our goods and services, including third parties who:

• conduct market research and analysis;
• provide marketing services;
• provide information technology services;
• provide accounts payable and receivable services for us; and
• manage our share registry.

We may also disclose personal information to comply with our legal obligations, including to regulatory authorities and governments if required.

HOW WE USE COOKIES

Cookies are small pieces of data stored on computer web browsers. This website, and associated websites, (including those you reach by clicking on advertising), may store cookies on your web browser. The main reasons we store cookies are to improve your website browsing experience; gather statistics on site usage; and enable us to present customised and appropriate messages from the retailer and third parties. Most web browsers can be setup to notify you when a cookie is received, so you can either accept or reject it. You can also check the cookies stored by your web browser and remove any that you do not want. If you disable the use of cookies on your web browser, or remove or reject specific cookies from this website or linked sites, you may not be able to gain access to all the content and facilities of our website or linked sites.

HOW WE HOLD INFORMATION AND KEEP IT SECURE

We hold personal information in a combination of hard copy and electronic files. We use third party information system providers who may store or have access to your personal information. We may combine personal information we receive about you with other information we hold about you. This includes information received from our partners or third parties.

ACCESS AND CORRECTION OF INFORMATION ABOUT YOU

If you would like to request access to, or correction of, your personal information we hold about you, please contact us to the attention of the Privacy Officer, details below. We will provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception which applies under the Australian Privacy Principles. Your request to provide access to this information will be dealt with within a reasonable time. If we refuse to provide you with access to, or correct the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Australian Privacy Principles.

PRIVACY COMPLAINTS AND FURTHER INFORMATION

If you have a concern about your privacy, or you have any query on how your personal information is collected or used, please contact us using the details below. We will respond to your query or complaint within a reasonable time. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.

DIRECT MARKETING

You expressly consent to us using your personal information, including any email address you give to us, to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) (“Direct Marketing Communications”) which we consider may be of interest to you. You also expressly consent to us providing your details to third party contractors and agents who may send direct marketing communications to you on our behalf.

Without limitation, if it is within your reasonable expectations that we send you direct marketing communications, given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you direct marketing communications which we consider may be of interest to you. If at any time you do not wish to receive any further direct marketing communications from us, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the email or by contacting us as below.

OUR CONTACT DETAILS

You can contact us to the attention of the Privacy Officer as follows:

Privacy Officer

Offe Jewellers

PO Box 745

Stirling, South Australia, 5152

Ph: (08) 8532 2203

Email: jen@offejewellers.com.au

CONSENT

By using this website, or making a purchase instore, you are agreeing to the terms of this Privacy Statement and our website terms and conditions (as applicable).

We reserve the right to amend the Privacy Statement. We will post such changes on our website, after which your continued use of the website, or making a purchase instore, shall be deemed to be your agreement to the modified terms

Offe Jewellers pricing is in Australian dollars and includes GST (goods and services tax).

Offe Jewellers aims to offer you competitive pricing and value for money both instore or online. Providing great quality jewellery at reasonable prices so you can build an extensive jewellery wardrobe that you are completely happy with.

We are not a discount store, but sometimes some items do go on sale for special promotions and to clear seasonal stock ready for the new season items to arrive.

Offe Jewellers best price guarantee will ensure your piece of mind. If you purchase an item and the same item goes on sale within 14 days of the original purchase, we will happily give you a store credit for the difference. You are required to bring the item and your receipt in-store during the promotional period. This offer does not apply to special orders, Layby's, Pandora & Swarovski.