Frequently Asked Questions
Shipping & Returns
Unfortunately we do not ship internally at this stage.
It is important to us that you find the perfect piece for you or your loved one. If you get it wrong, we are more than happy to refund or exchange as long as you let us know within 14 days of purchase.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
When making a purchase in your store, a customer can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. When a customer redeems a gift card, the checkout displays one of the following options:
If the balance available on the gift card is greater than or equal to the order total, then the customer can click Complete order.
If the balance available on the gift card is less than the order total, then the customer is prompted to choose a second payment method for the balance before placing the order.
Offe Jewellers is proud of its reputation of selling good quality jewellery. All items are covered by a 12 month manufacturer’s guarantee.
Everyone is different and it is impossible to stock every ring in every finger size. At Offe Jewellers, we stock an ‘average’ finger size. If this does not fit you, we can size the ring to fit, or on most occasions we can order the ring in your size specially for you.
Some rings can be resized depending on the style and setting of the stones. In general, ladies rings are a size N and men’s rings are a size R. If a ring needs to be resized, please visit us in-store or call us for a quote.
We fit batteries in store using only Seiko brand batteries that are covered under warranty for 2 years.
Yes, we can gift wrap your online order or your instore purchase at your request at no charge.
Offe Jewellers are specialists in repairs and restorations. Our jeweller based in our Murray Bridge store does the repairs for all three locations and can do anything from simple chain solders to full restorations. Bring your special piece in for an obligation free quote.
Total weight of the diamonds in the applicable product.
Yes, we offer an in-store engraving service.
Yes, we do offer layby payment plans in store. Our usual terms require a 20% initial deposit and must be paid off within 3 months of the original transaction. These terms can be negotiated for a special more expensive piece provided regular instalments are made.
At Offe Jewellers you can use Zip pay, Certegy (Humm), layby, cash, visa or mastercard and direct debit.
Gemstones & Metals
The natural appearance of white gold is a dullish grey. Rhodium plating white gold will change its appearance to a bright white and increases shine, lustre and durability.
Cultured freshwater pearls are humanity’s work at duplicating what nature first started. A ‘seed’ (typically a round bead made of mother of pearl) is inserted into the freshwater mollusk. After three years, a pearl is then harvested.
Lab created stones are formed in a controlled environment as opposed to natural stones which are formed by mother nature. Lab created stones share the exact same physical, chemical and visual characteristics as the natural counterpart, but boast the optimum colour.
Rubies, sapphires and emeralds are the ‘big three’ gemstones and are referred to as precious. All other gemstones are referred to as semi-precious.
White gold is pure gold mixed with other metal alloys to give it a white colour. Platinum is pure metal that is naturally white with minimal alloys. Platinum is a more durable and strong metal than white gold.
9ct gold bonded jewellery sold by Offe Jewellers is where the product is made with a combination of 9ct gold and sterling silver. This is where a thin sheet of gold metal and a thin sheet of silver metal are fused or bonded together and then rolled to make the gold sheet visible on the outside and the silver sheet on the inside. Then this metal is made into jewellery such as chain or bracelet links or bangles and hoops.
Offe Jewellers specialises in custom design and would love to consult with you to quote and create your unique piece.
We take the time to consult with you to get the design just right and to source the perfect gemstone or diamond. Once the final sign off has been done and the deposit paid, your special piece can be made in just 4-8 weeks.
A diamonds value is determined by how it rates on the 4 C’s Carat weight, colour, cut and clarity.
Clarity relates to the visual appearance of a diamond both internally (inclusions) and on the surface (blemishes).
Carat is the unit of weight or size for a diamond. Diamonds can range in size from a fraction of a carat to several carats.
When considering diamonds of equal quality, the larger stone will have more value.
Yes, we sell loose diamonds. Often people propose with a loose diamond and then once the proposal has been accepted the couple come in together to share in the special moment of creating a unique design.
Offe Jewellers has access to thousands of diamonds from around the world. Once we have discussed the features you are looking for and your budget, we can offer you a selection of stones to view in store so that you can hand pick the special one.