Terms & Conditions

Finance

Offe Jewellers Lay-by Terms & Conditions

Ownership of Goods
Ownership of lay-by items remains with Offe Jewellers until the total purchase price has been paid in full and all terms of the lay-by agreement have been satisfied.
Deposit
A minimum deposit of 20% of the total purchase price is required to establish a lay-by agreement.
Payment Schedule
Fortnightly payments are required, with the first payment due two (2) weeks after the initial deposit is paid.
Lay-by Period
The lay-by must be finalised within three (3) months from the date of the initial deposit, unless otherwise agreed in writing between Offe Jewellers and the consumer.
Failure to Make Payments
If the consumer fails to make payments when they fall due, or fails to meet any other conditions of the lay-by agreement, the agreement may be deemed cancelled by the consumer.
Contact Details
The consumer is responsible for informing Offe Jewellers of any change to their address or contact details during the lay-by period.
Cancellation by the Consumer
The consumer may cancel the lay-by agreement at any time before the goods are collected.
In this case, Offe Jewellers will refund all payments made by the consumer, less a cancellation fee of 20% of the price of the item(s).
If the total payments made do not cover the cancellation fee, Offe Jewellers may recover the outstanding amount as a debt.
Cancellation by the Retailer
Offe Jewellers may only cancel a lay-by agreement if:
a) Offe Jewellers ceases to trade, or
b) the goods are no longer available due to circumstances beyond Offe Jewellers’ control.
Retailer Cancellation Refunds
If Offe Jewellers cancels the lay-by agreement, all payments made by the consumer will be refunded in full, and no termination or cancellation fee will be charged.
Multiple Item Lay-bys
Lay-bys containing multiple items may only be separated if full payment has been made for the item(s) being collected and the required deposit remains on the remaining item(s).

Repairs

Offe Jewellers repairs policy

Repair Assessments
All repairs will be assessed prior to work commencing. A repair quote will be provided where possible, however additional work may be required once the repair process has begun. Customers will be contacted for approval if further costs are necessary.
Customer Responsibility
Customers must ensure all contact details provided are accurate and up to date so Offe Jewellers can communicate regarding repair progress, approvals, or collection.
Repair Timeframes
Repair timeframes provided are estimates only and may vary depending on the complexity of the repair, availability of parts, or specialist work required.
Uncollected Repairs
Customers will be notified when their repair is complete. Repairs must be collected within 90 days of notification. Offe Jewellers reserves the right to charge a reasonable storage fee for items not collected within this timeframe.
Abandoned Property
Repairs that remain uncollected for more than 3 years, despite reasonable attempts to contact the customer, may be treated as abandoned property and handled in accordance with applicable laws.
Repair Risks
While all care is taken when repairing jewellery, Offe Jewellers is not responsible for damage caused by pre-existing faults, wear, or structural weaknesses that may become apparent during the repair process.

For example:
- Ultrasonic cleaning may dislodge gemstones that are already loose or at risk of coming out.
- Polishing may remove the last remaining portion of a worn claw, revealing that it requires rebuilding or retipping.
- Fractured, chipped, or previously damaged stones may become dislodged or the damage may become more visible once the item has been professionally cleaned.
Warranty on Repairs
A 3-month workmanship warranty applies to repairs completed by Offe Jewellers. This warranty covers the specific work performed only and does not cover normal wear and tear, accidental damage, or unrelated faults.
Customer-Supplied Materials
Offe Jewellers is not responsible for loss or damage to customer-supplied stones or materials that may occur during the repair process due to pre-existing damage or structural weaknesses.
Insurance
Customers are responsible for maintaining their own insurance cover for items left for repair.
Acceptance of Terms
By leaving an item with Offe Jewellers for repair, the customer accepts these terms and conditions.

Gift Cards & store credits

Offe Jewellers gift cards and store credit policy

Validity Period
All Offe Jewellers Gift Cards and Credit Balances are valid for three (3) years from the date of issue or purchase, unless otherwise stated. Any remaining balance after the expiry date will be void and cannot be redeemed.
Redemption
Gift Cards and Credit Balances may be redeemed for merchandise or services at Offe Jewellers. They cannot be redeemed for cash or refunded.
Partial Redemption
If the purchase amount exceeds the available balance, the remaining amount must be paid using another accepted payment method. If the purchase amount is less than the available balance, the remaining amount will stay on the Gift Card or Credit Balance until the expiry date.
Lost or Stolen Cards
Offe Jewellers is not responsible for lost, stolen, or damaged Gift Cards. They may not be replaced unless proof of purchase and the original card number can be verified.
Transferability
Gift Cards may be transferred or gifted to another person but cannot be resold without the written consent of Offe Jewellers.
No Cash Redemption
Gift Cards and Credit Balances cannot be redeemed for cash and no cash change will be given.
Acceptance of Terms
Use of an Offe Jewellers Gift Card or Credit Balance constitutes acceptance of these Terms and Conditions.
Changes to Terms
Offe Jewellers reserves the right to amend these Terms and Conditions at any time, provided any changes do not reduce the validity period of Gift Cards or Credit Balances already issued.

Product

Product Information

The information below provides guidance on the materials, specifications, and characteristics of jewellery sold by Offe Jewellers.

Jewellery is crafted from natural materials and precious metals. Variations in appearance and wear are normal and contribute to the individuality of each piece.

Product Availability

Products displayed on this website represent only part of the Offe Jewellers range. Availability may vary between stores and all items are subject to availability while stocks last.

Occasionally an item may be published on this website in error or may become unavailable after publication. If an order is placed for an unavailable item, Offe Jewellers will notify the customer and a full refund will be processed.

Product Images

Product images are intended as a general representation only. Some photography may not be shown to scale and colours may vary depending on lighting conditions, photography, and screen settings.

Where chains appear in product images, they are sold separately unless otherwise specified in the product description. If the product description includes the word “necklace”, the chain is included in the purchase price.

Diamond and Gemstone Information

Natural Diamonds:

Natural diamonds are formed within the earth over millions of years and may contain natural inclusions or characteristics formed during their creation. These inclusions are a normal part of a diamond’s formation.

Diamonds are generally graded according to the 4Cs: cut, colour, clarity, and carat weight.

Lab Grown Diamonds:

Lab grown diamonds are real diamonds produced using advanced technology in controlled laboratory environments. They have the same chemical composition, physical properties, and optical characteristics as natural diamonds.

Lab grown diamonds are graded according to the same standards as natural diamonds, including the 4Cs.

Customers should note that lab grown diamonds may have different market and resale values compared with natural diamonds, and market values may change over time as technology evolves.

Created Gemstones:

Created or laboratory-grown gemstones are produced under controlled conditions to replicate the appearance and brilliance of natural gemstones. While they may look similar to natural gemstones, they are not formed within the earth.

Total Diamond Weight (TDW):

TDW refers to Total Diamond Weight, which represents the combined carat weight of all diamonds in the item.

Diamond weights listed are approximate and may vary slightly due to normal manufacturing tolerances.

Precious Metals

Offe Jewellers jewellery is manufactured using a variety of precious metals selected for their durability, beauty, and suitability for jewellery design.

9ct Gold:

9ct gold contains 37.5% pure gold, combined with other metals to improve durability and strength for everyday wear.

Because it is alloyed with other metals, 9ct gold jewellery may develop minor scratches or signs of wear over time with regular use.

18ct Gold:

18ct gold contains 75% pure gold, giving it a richer gold colour and higher precious metal content than 9ct gold.

Due to its higher gold content, 18ct gold is generally softer than 9ct gold and may show signs of wear more readily with daily wear.

White Gold and Rhodium Plating:

White gold jewellery is commonly rhodium plated to enhance its bright white colour and provide a reflective finish.

Rhodium plating is a surface coating that will naturally wear over time, particularly on rings and frequently worn items. Periodic re-plating may be required to maintain the bright white appearance.

This is considered normal maintenance for white gold jewellery.

Platinum:

Platinum is a naturally white precious metal known for its strength and durability.

Over time platinum jewellery may develop a natural patina finish, which many wearers appreciate as part of the metal’s character. This patina can be polished if a brighter finish is desired.

Sterling Silver:

Sterling silver contains 92.5% pure silver combined with alloy metals for strength.

Sterling silver may naturally tarnish when exposed to air, moisture, perfumes, cosmetics, and chemicals. Tarnish can generally be removed through cleaning or polishing.

9ct Gold Bonded Jewellery:

9ct gold bonded jewellery is produced using a layered combination of 9ct gold and sterling silver. A sheet of 9ct gold is bonded to sterling silver and rolled so that the gold layer forms the outer surface.

This method allows the jewellery to maintain the appearance of gold while offering greater affordability than solid gold pieces.

Metal Reactions and Skin Sensitivity

Individual skin chemistry varies and some people may experience reactions to certain metals or alloys used in jewellery.

Factors such as perspiration, cosmetics, perfumes, medications, and environmental conditions may cause metals to react differently when worn. This may result in temporary skin discolouration or irritation.

These reactions are generally related to individual body chemistry rather than a defect in the jewellery.

Customers with metal sensitivities may prefer metals such as platinum or higher gold purities, which are often less reactive for many people.

Normal Wear and Tear

Jewellery is subject to normal wear through everyday use. Over time metals may develop surface scratches, dents, thinning, or other signs of wear, particularly on rings and items worn daily.

These changes are considered normal characteristics of jewellery use and are not manufacturing faults.

Regular professional cleaning and inspection can help maintain the condition of jewellery.

Stone Security

Gemstones are held in place by metal settings such as claws, beads, or channels.

Over time normal wear, accidental knocks, or impact may cause settings to loosen. Offe Jewellers recommends regular professional inspections to ensure stones remain secure.

Stone loss due to wear, impact, or accidental damage is not considered a manufacturing fault.

Ring Sizing

Rings may be resized depending on the design, metal type, and setting style.

Some rings cannot be resized or may only be resized within a limited range due to their design, such as rings with gemstone shoulders, patterned bands, or full gemstone settings.

Resizing may affect the structure or alignment of stones, and Offe Jewellers cannot guarantee that all rings can be resized without limitations.

Jewellery Durability

Jewellery is designed for beauty and wearability but is not indestructible.

Impact, pressure, bending, or contact with hard surfaces may cause jewellery to scratch, dent, bend, loosen stones, or break.

Activities such as manual work, sport, gym use, gardening, swimming, or exposure to chemicals may increase the risk of damage.

Offe Jewellers recommends removing jewellery during physical activities and heavy work, and storing jewellery safely when not being worn.

Pricing

The ticketed price represents Offe Jewellers’ regular retail price when the item is not on sale.

The ticketed price does not necessarily imply that the product has previously been sold at that price.

Discounts quoted in-store, in print, or on this website are calculated from the ticketed price of the product. Products may have previously sold below the ticketed price as Offe Jewellers strives to remain competitive in the marketplace.

Current Offe Promotion

Free Jewellery Clean & Inspection – Terms & Conditions

Offer valid until 12 April 2026

Standard workshop lead times apply. This service is not available while you wait and items will need to be left with our workshop.

Limit of one (1) ring per customer for a full emery, polish and ultrasonic clean.
Additional rings (up to five total per customer) will receive a light polish and ultrasonic clean only.
Invisible set rings are excluded from this promotion.
Claws and settings will be inspected to check the security of diamonds and precious gemstones. If maintenance or repairs are required, a quote will be provided prior to any work being carried out.
White gold rings are typically rhodium plated to enhance their bright white appearance. As part of this promotion, white gold rings will be polished but will not be re-rhodium plated. Polishing may remove any remaining rhodium plating, meaning the ring may return showing the natural colour of the white gold alloy, although it will be professionally cleaned and polished.
Jewellery will be professionally cleaned using standard workshop processes including ultrasonic cleaning. While all care is taken, Offe Jewellers is not responsible for stone loss or damage caused by pre-existing wear, loose settings, or structural weaknesses that may become apparent during cleaning or inspection.
If a stone is identified as loose prior to cleaning, the customer may be advised that cleaning cannot proceed until the setting is repaired.